Respect: Part 7 of 8 – The Evolution of the Modern Day Sales Professional
If you want to succeed in almost anything and you have to have others involved then having and gaining respect throughout the process should be a high-value focus item for anyone. In life, respect is so critical and as you get into a sales role when you are working directly with your peers and potential clients, it becomes extremely critical.
Respect – a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.
Looking inside of an organization, I have found that respect has had a profound impact on being able to get things accomplished and arrive at a better place as a collective organization. When you are respected by others you are able to have your thoughts and ideas echoed and cheered for which might have a greater impact on helping them get adopted. Remember, this doesn’t always mean every idea will be great or accepted but it gives you more slack to be able to offer up those ideas and speak through them. I’ve often found that the most respected individuals also had the loudest voice because they spoke their mind, professional of course, and came at whatever situation it was with passion and exuberance. Others see this and get on board with the mission because they trust and respect you are also looking out for their best interest as well. As a sales professional, you are on the front lines with potential clients and hearing the good and bad about the company, industry, landscape of the market, etc and your voice has to be heard. However, if you haven’t earned the respect of your peers then it is going to be challenging to have your spot to share and have your ideas accepted.
How do you gain respect as a new sales team member:
- Respect others and be graceful and polite in your approach
- Speak up and share ideas – it still may take time to gain respect but often the new people have a fresh perspective on the issues they see so others are willing to listen. When you have your chance, articulate what you are seeing, be thoughtful in your approach, and try to present a solution along with the problem. Doing this early on will start to plant that seed of respect
- Offer help – the easiest way to gain respect is to show you care. Help other peers when you see them struggle, listen in on calls and be interested in how others perform their job, ask other departments to shadow them to learn about their roles to make the relationship better, etc.
These are just a few ideas but it is really simple. Come in with eagerness to learn and share and that starts to rub off on people. If you show you are a team player from day one then you gain instant street cred for being approachable and genuine in your dealings with your peers. If you act as you know it all and come in with all the answers, that won’t go over as well. Be mindful of the situation and the groundwork others have laid and try to build upon it and not tear it down.
I’ve mentioned other ways that respect starts to be gained in a client relationship. Honesty, Candidness, Punctuality, Humility, and so on. There is no secret answer here. It’s that you just want to be a good human being with good intentions and communicate in a way that helps your potential client get further ahead.
Being polite goes a long way. Simple things like:
- Do you use their correct name or ask them the name they prefer (Mike vs Michael)
- Do you interrupt or them off often
- Do you regularly show up late for meetings
- Do you avoid answering their questions and change course
- Do you take forever to follow up on emails
These are a few examples but it’s basic etiquette. I boil it down to how you might act on a first date. You’re going to be your best self (i hope). Do that every time when working with a potential client. The more you do it the more it becomes a habit.
Remember, this should be an easy one to remember but it’s hard sometimes and that’s why I think these characteristics are so important to work on and improve. Respect is earned and by proving that you are an honest, trustworthy individual who is looking out for the potential clients best interest then you have the chance to build respect early on. When you gain respect, it opens up a new set of doors with the relationship.
More information gets shared, Your calls get answered or returned quickly. You are the first to know of any changes in timeline or scope. It makes it easier.
It doesn’t mean you will earn every partnership, far from it, as there are other factors at play. However, wouldn’t it be nice to know if you didn’t earn the partnership and why very early after the decision versus emailing and calling a bunch to finally get a bland answer.
Focus on building the relationship early and often and the level of respect you receive from your potential clients will be in line with others in your organization even family and friends. That’s when sales get really fun when you can have a mutually beneficial relationship with a potential client and cut out all the noise that sometimes gets in the way.
Thanks for reading,